# Website usability testing service with real users

> Send your website to a real tester straight from your coding agent. Get the recording, think-aloud transcript and fixes within 24 hours. First test free.

Page: https://hallwaytest.ai/website-usability-testing
Author: Marian Kushnir, Product Manager
Published: November 6, 2026. Last updated: November 6, 2026

**In short:** Hallway Test is a website usability testing service you order from your coding agent. A real person who has never seen your site tries one flow, such as sign-up or checkout, while their screen, webcam and voice are recorded. Within 24 hours the recording, transcript and click log come back to your agent, which turns them into a list of fixes.

## What every test includes

| What you get | Included |
| --- | --- |
| Tester | 1 fresh in-house tester who has never seen your site |
| English proficiency | B2+ |
| Scope | 1 flow, such as sign-up, onboarding or checkout |
| Session length | Up to 30 minutes |
| Recording | Screen, webcam and voice, with think-aloud |
| Transcript | Full, with timestamps |
| Click log | Every click, input and page change, plus console and network logs |
| Analysis | A UX audit written by your own coding agent |
| Results | Within 24 hours |

## How to order a test

1. **Connect Hallway Test.** Add the MCP server to [Claude](https://hallwaytest.ai/connect-mcp), [Cursor](https://hallwaytest.ai/connect-cursor) or [Codex](https://hallwaytest.ai/connect-codex) once.
2. **Describe the flow.** Tell your agent what to check and where, such as *Have a real user sign up on our staging site and create a first project.*
3. **Approve the task.** You see the exact link and task text the agent sends before the test starts.
4. **Get the results.** Within 24 hours the recording comes back to your agent, which writes the [UX audit](https://hallwaytest.ai/ux-audit) and asks which fixes to make.

## Remote, unmoderated, on your real site

The tester works remotely, on their own computer, on the build you point to: production, staging or a preview deployment. Nobody moderates the session, so nothing helps the tester that would not help a real visitor. They think aloud as they go, and that commentary is often the most useful part: it explains why a click went wrong, not only that it did.

Because the task comes from your agent, you can test a change the day you ship it, then test again after the fix.

## What it does not do

- **Recruit your target audience.** Testers are our in-house team, not a panel filtered by profession or demographics.
- **Test the whole site at once.** One test covers one flow. Run several tests for several flows.
- **Guess at problems.** Every fix in the audit points to a moment in the recording. A problem the recording cannot show is left out.

## What it costs

The first test is free: one usability test and a 30-minute feedback call. After public launch a test costs $29, with no subscription, tiers or packages. See [pricing](https://hallwaytest.ai/pricing), or [book the free pilot](https://hallwaytest.ai/book).

## Testing a mobile app instead?

React Native and Expo apps can be tested too: the tester installs your build from a link such as TestFlight, and the Hallway Test SDK records the session. See [mobile app recording](https://hallwaytest.ai/mobile-app-recording).

## FAQ

**Is the test moderated?**
No. It is a remote, unmoderated test: the tester works on their own computer, follows the task and thinks aloud, with no one guiding them. That is what shows where a first-time visitor gets stuck.

**Can you test a staging site or pages behind a login?**
Yes. Any link the tester can open works: production, staging or a preview deployment. If the flow needs an account, add test login details to the task, and your agent passes them on.

**How many testers take part?**
One tester per test, on one flow. That is enough to show where a first-time visitor gets stuck. Run another test after you fix it, or test other flows in parallel.

**Who are the testers?**
Our in-house team: people with B2+ English who have never seen your product. They are not a recruited panel, so if you need participants from a specific profession or demographic, a panel platform suits you better.

**Do I need a coding agent?**
Yes. Hallway Test is ordered through MCP from Claude Code, Claude, Cursor, Codex or another MCP client. The agent writes the task, receives the recording and turns it into fixes in your code.

**How much does website usability testing cost?**
The first test is free, with a 30-minute feedback call. After public launch each test costs $29, with no subscription. The analysis runs in your own agent, so there is no extra charge for it.

## Related

- [Home](https://hallwaytest.ai/index.md)
- [Pricing](https://hallwaytest.ai/pricing.md)
- [Book a free pilot](https://hallwaytest.ai/book.md)